GNB Property Management Software - Estate & Lettings Agents

GNB Property Limited Privacy Policy

GNB Property Limited (”We”) are committed to protecting and respecting your privacy. We are a limited company and registered in England and Wales under company number 11175807 and our registered office is at 150 Aldersgate Street, London, EC1A 4AB. We operate from 4 Conduit House, Hyde Vale, London, SE10 8HW.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we collect from you

We will collect and process the following data about you:

Information you provide, either by filling in forms on our website https://gnbproperty.com (our site), or via our MS Word document export facility, or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, and when you report a problem with our site.

The information you provide us with may include your name, address, e-mail address and phone number, financial and credit card information, demographic information such as post code, preferences and interests, personal description and photograph.

The information you provide may also include the same type of personal data that you have collected from your own customers, together with additional information about your own customers such as addresses of the properties they own, the name, address, e-mail address and phone number of tenants occupying their properties and more. By providing us with such information, you are responsible for obtaining the consent of those data subjects under the Data Protection Legislation and you warrant to us that you have fully complied with the Data Protection Legislation in relation to the information you provide us with.

Information we receive from other sources. This is information we may receive about you if you use any of the other websites or services we provide. We may work closely with third parties (for example, credit reference agencies).

Cookies

Our website may use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies are small text files that are downloaded to your device by websites you visit. These cookies help us improve our site by providing us with information about how users interact with our site such as the number of visitors to the site, the pages they visit and the length of time spent on the site. These cookies do not collect information that identifies a visitor. All the information that the cookies collect is aggregated and therefore anonymous. You may change your browser settings to delete and block cookies. To find out how visit www.allaboutcookies.org.

Our website may place the following cookies:

Analytics/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. You will never be contacted by a third-party without specifically requesting it.

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

By continuing to use this site without changing your settings you consent to our use of cookies as described above.

Legal grounds for collection and use of personal information

We will only collect, use and otherwise handle information held about you that we receive from you. We will use this information:

to carry out our obligations as part of the subscription service you have entered into with us, and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will contact you by your preferred communication method/s as per your communication preferences;
to notify you about changes to our service;
to provide technical support and updates to you;
to ensure network and information security;
to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

You are entitled to opt-out of marketing communications at any time and free of charge by using the “Update communication preferences” tab on the bottom of any marketing e-mail or other marketing material received from us.

Disclosure of your information

You agree that we have the right to share your personal information with:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you – this may include third party integration platforms such as Let’s Safe or DocuSign (to facilitate tenant referencing and e-signatures respectively) for example, or such other third party integration platforms or plugins used in connection with the performance of any contract we enter into with them or you;

Analytics and search engine providers that assist us in the improvement and optimisation of our site;

We will never sell, lease or swap your personal information with any third party for commercial reasons. We will only consider disclosing your personal information to third parties, in the following scanarios:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of GNB Property Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If GNB Property Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Where we store your personal data

All of our clients’ personal data, including information shared with us via our MS Word document export, is stored securely on a UK-based hosting server, Tagadab. This will include all textual data, including their names, email addresses and telephone numbers. We store non-textual assets including, but not limited to images, videos and pdfs on Amazon S3 servers.

Meta Platform Data Deletion Policy

Right to Request Deletion:

Users have the right to request the deletion of their data at any time. We are committed to honouring deletion requests in compliance with applicable data protection laws and ensuring the security of your information during the process.

How to Request Deletion:

To request the deletion of your data, please get in touch with us by emailing helpdesk@gnbproperty.com with the subject line "Data Deletion Request" and include the following details:

Your full name and contact information
Your account username or name associated with your account
A brief description of the data you wish to delete

Processing Your Request:

Upon receiving your request, we will:

Verify your identity to ensure the security of your data.
Review the information we hold about you to determine which data can be deleted in compliance with applicable legal requirements.
Confirm the deletion with you once your data has been successfully erased from our systems.

Data Retention Limitations:

Please note that some data may need to be retained for a limited time to comply with legal obligations, resolve disputes, or enforce our agreements. In such cases, we will securely store the data until it is no longer needed and then delete it permanently.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us in writing at 4 Conduit House, Hyde Vale, London, SE10 8HW or gnbproperties@globalnoticeboard.com.

Our site and software may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to your information

Data Protection Legislation gives you the right to access information held about you free of charge. Your right of access can be exercised in accordance with Data Protection Legislation. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.

Updates to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.